All -seeing Eye Neon Lamp NeonArt

General Terms and Conditions for Custom Logos and Text Neon Lamps

Guarantee
Our LED neon lamps are handmade with craftsmanship, so that you can use it for as long as possible. We offer a 24 -month guarantee on defects for all our neon lamps. If a neon lamp exhibits a manufacturing error within this period, we will repair or replace it. Keep in mind that we cannot replace NEON lamps or adapters that break due to incorrect use.

What is wrong use?
Incorrect use of the neon lamp includes various situations. Prevent damp environments unless the lamp is specifically made moisture -resistant. Be careful when unpacking and installing to prevent scratches on the transparent rear panel. Not following the instructions can cause damage after installation. Do not place the neon lamp above heat sources such as a fireplace or candle, because it can melt the lifespan and melt power threads. In the event of damage due to incorrect use, the warranty period expires.

What is meant by a manufacturing error?
A manufacturing error is a defect that occurs as a result of an error during production. At neonlampen.nl we assess whether there is actually a manufacturing error or incorrect use.

Reception of a defective neon lamp:
If you receive a defective neon lamp, we request that you contact us within 48 hours after delivery via info@neonlamppen.nl.

Report for warranty:
If you want to claim warranty because of a complaint or defect, we will assess whether the warranty conditions apply to your personal situation. If your complaint is justified, we will take care of all costs, including any shipping costs, within the warranty period. First report your complaint by e-mail via info [@] neonlamppen.nl and we will contact you as soon as possible. To speed up the handling, we ask you to add the invoice and personal data.

Products that cannot be returned:
For private customers, tailor -made text Neon lamps that have been created according to the buyer's specifications have been created, such as a Text Neon lamp designed via the webshop, cannot be returned within the 14 -day trial period. This also applies to adapted neon lamps with a logo for private customers.

For business customers, standard neon lamps from our store or customized text and logo neon lamps can never be returned.

Neonlampen.nl
Chamber of Commerce: 84582715
VAT: NL003993756B07
Info [@] neonlamppen.nl